Privacy Policy

This Privacy Policy explains how NeroLynx and NeroTeam Security Labs collect, use, and protect information associated with the public website, demo requests, and the hosted product.

Because NeroLynx is built for detection engineering workflows, submitted material may include URLs, pasted threat research, synthetic telemetry prompts, detection content, query-validation inputs, and other workflow context that customers choose to provide while using the service.

• Contact information such as name, work email, and company when you request a demo or contact us
• Account, organization, billing, and subscription metadata required to operate the hosted platform
• Workflow inputs such as submitted URLs, research text, telemetry samples, synthetic log requests, detections, or validation content provided by the customer
• Basic website, device, session, and usage information necessary to secure and operate the site and product

• Deliver the NeroLynx hosted service and product workflows
• Authenticate users, manage organizations, and enforce service quotas, subscriptions, or billing controls
• Provide support, respond to requests, and improve product quality, reliability, and operational safety
• Maintain platform security, investigate abuse or misuse, and meet legal, contractual, or accounting obligations

We retain information only as long as needed for service delivery, support, fraud prevention, security review, legal compliance, or legitimate business administration.

NeroLynx applies technical and organizational controls appropriate for a cybersecurity product, but customers remain responsible for evaluating which information they choose to submit into hosted workflows.

If you are evaluating the hosted product, you should avoid pasting material that you are not authorized to process or that exceeds your internal approval boundaries for external tools.

For privacy questions or data subject requests, contact NeroTeam Security Labs through [email protected] and include enough information for us to identify the relevant account, request, or organizational context.